Accessibility Statement
Thank you for your interest in the accessibility of our online presence.
We want everyone to be able to use our online store without restrictions. That is why we are highly committed to digital accessibility and are continuously working to make our website accessible to everyone. For us, accessibility is a key part of actively promoting inclusion and creating a shopping experience that is truly for everyone.
That is why we strive to make our online presence accessible in accordance with the national implementation laws of Directive (EU) 2019/882 .
This accessibility statement applies to: www.sugarshape.de
The last update was made on 10.06.2025.
We use the ADA CartCoders APP for barrier-free use of our website. We are constantly striving to improve our website and services to ensure all established standards and guidelines for accessible use of our website.
1. general description of the service
We provide you with our online store via our online presence. This is an electronic service within the meaning of Directive (EU) 2019/882 and its national transposition laws.
In our online store you can: Buy goods.
2. descriptions and explanations necessary to understand the performance of the service
You can initially place our products in the shopping cart without obligation via the product pages. You can correct your entries at any time before submitting your binding order. To do this, use the correction aids provided and explained in the order process. The payment methods specified in the order process are available for payment.
3. description of the fulfillment of accessibility requirements
3.1 Application of harmonised standards and technical specifications
Our online presence complies:
- in parts the Web Contents Accessibility Guidelines (WCAG) in the version: Level AA.
The WCAG are an international standard of accessibility guidelines. They are created and maintained by the World Wide Web Consortium (W3C), the committee for the standardisation of technologies on the Internet. The aim of the guidelines is to create structures for digital services that enable access and use for all people in terms of digital accessibility.
3.2 Supporting measures
- Keyboard navigation (WCAG 2.1 success criterion 2.1.1): Easily navigate through our website using keyboard shortcuts for a seamless user experience.
- Large cursor: Improve cursor visibility with a larger and more prominent cursor for improved navigation.
- Reading aid: Make reading easier with an aid that facilitates text comprehension.
- Text-to-speech: Activate the text-to-speech function to improve the accessibility of content.
- Hide images and videos: Hide images and videos to allow browsing without distraction.
- Contrast options (WCAG 2.1 success criterion 1.4.3): Adjust color contrast with features such as Inverted Colors, Dark Contrast and Bright Contrast.
- High Saturation (WCAG 2.1 Success Criterion 1.4.3 - Contrast): Improves visibility by adjusting color saturation to individual preferences, enhancing content comprehension.
- Low saturation (WCAG 2.1 Success Criterion 1.4.3 - Contrast): Reduces color saturation to create a muted color palette that can help users with visual sensitivities navigate the site.
- Color Saturation: Reduces color saturation for better visibility.
- Larger Text (WCAG 2.1 Success Criterion 1.4.4): Increase the size of the text to improve readability.
- Emphasize links (WCAG 2.1 success criterion 1.4.1): Highlight the links on the website to make navigation easier.
- Line height: Adjust the spacing between lines of text to improve readability.
- Word spacing : Adjust the spacing between words to improve readability.
- Letter spacing: Adjust the spacing between letters to improve readability.
- Alignment (center, left, right): Adjust the text alignment to your personal preference to ensure a more comfortable reading experience.
- Readable Fonts (WCAG 2.1 Success Criterion 1.4.8 - Visual Presentation): Provides a range of fonts optimized for readability to ensure content is accessible and understandable for all users, regardless of visual impairments.
- Reading Mask (WCAG 2.1 Success Criterion 1.4.10 - Reflow): Allows users to focus on specific content by using a reading mask that provides a customized browsing experience.
- Highlight headings (WCAG 2.1 Success Criterion 2.4.10 - Section headings): Highlights headings throughout the site to make it easier for users to navigate and understand the content hierarchy.
- Text Enhancer (WCAG 2.1 Success Criterion 1.4.4): Improve the readability of text with our Text Enhancer feature.
- Image Alt Tag / Tooltip (WCAG 2.1 Success Criteria 1.1.1, 1.2.1): Provide descriptive tooltips for images to improve accessibility for users with visual impairments.
- Pause animation: Allow users to stop animations for smoother browsing.
4. Contact details - report barrier
Have you noticed any accessibility issues? Then you are welcome to contact us.
You can contact us as follows: by post, by telephone, by email
SugarShape
Schellerdamm 16
21027 Hamburg
Germany
Phone: +49 (0) 4087407711
Email: service@sugarshape.de
5. telephone support for people with disabilities
We offer a hotline that has been set up specifically for people with disabilities and users of assistive technologies. You can contact us at the following telephone number: +49 (0)40 8740 7711
6 Competent market surveillance authority
The following market surveillance authority is responsible for Germany:
Schlichtungsstelle HmbBGG
Dammtorstraße 14
20354 Hamburg
Germany
Internet: https://www.hamburg.de/politik-und-verwaltung/behoerden/sozialbehoerde/themen/behinderung/schlichtungsstelle-behinderung
The following market surveillance authority is responsible for Austria:
Federal Office for Social Affairs and Disability - Social Ministry Service
Babenbergerstraße 5
1010 Vienna
Austria
Internet: https://www.sozialministeriumservice.at/
This declaration was created on 10.06.2025.
